Best Western White House Inn

James from Sydney, NS CA stayed on August 16, 2006

"This was an average hotel, basically a place to sleep. The restaurant was closed indefinitely, the continental breakfast was just OK, the pool needed cleaning. The room was clean, but the smell of room deodorizer was somewhat strong. There was no refrigerator in the room. The staff was friendly and helpful."

Recommends the hotel to others? Yes

James from Kingston, ON CA stayed on May 21, 2006

"The phone system at this hotel will not accept a Bell calling card. This presents a problem when trying to make long distance phone calls. As a second problem, because the hotel is located across the river form New York state, any cell phone that is not activated to operate in the US will not operate here because the signal tower for the cellular tower is in the US. Cell phones registered only in Canada will not work here."

Recommends the hotel to others? Yes

Anonymous guest from Simcoe, ON CA stayed on May 21, 2006

"The suite was beautiful, with a fireplace and whirlpool. Only downside was returning from a wedding to have a nice long bath, to find the tub dirty. My boyfriend had to wash it himself so we could use it!"

Recommends the hotel to others? Yes

Don from Barrie, ON US stayed on March 18, 2006

"Would score better if room was preheated. Very cold upon arrival."

Recommends the hotel to others? Yes

Susan from Kitchener, ON CA stayed on March 06, 2006

"The online booking and reservation services, as well as signs posted at the motel indicates a restaurant. I specifcally wanted a hotel that had a dining room, with service for breakfast through to supper. I was very upset to discover upon arrival that the only food available from the motel is a very sad continental breakfast, that consisted of bagged muffins, bread, and tea or coffee. There was not room service as advertised, and certainly no functioning restaurant. The room itself was clean, warm, comfortable and parking was spacious and easy. I was not able to receive the high speed internet, which was advertised again on motel signs, and online. The internet service is strictly wireless, and despite my wireless card, I was never able to connect to the internet while at the motel. I would have to consider carefully staying the weekend at this motel again, given its lack of walking proximity to restaurants, or food services, or provision of a menu or buffet by the motel. There is also only one menu for delivery ordering provided in the room, the cost of two single person meals was over 50.00 in total, I was greatly disappointed in this aspect. The motel also is not near any obvious walking area, or park, there is a unlit, single wide path to the right of the motel, that can be used for walking. The motel did not provide external garbage containers for dog waste. I had to hang my bags on the door handle, and would have appreciated even one outside disposal bin to properly dispose of the dog waste. The drain in the bathtub, did not lift properly, so by the end of my shower, I stood in about 6 inches of water, and had to crouch down on my knees and lift the drain and hold it while the water emptied."

Recommends the hotel to others? Yes

Anonymous guest from Heuvelton, NY US stayed on January 01, 2006

"In my hotel room the heat turned off on its own and never came back on. We called the front desk and complained and were told that after the room dropped down to a certain temperature, the heat would kick back on. It never did. I had to sleep with my coat on."

Recommends the hotel to others? No

David from Kitchener, ON CA stayed on August 25, 2005

"We thought the continental breakfast could be improved - other than that we thought it was great!"

Recommends the hotel to others? Yes

Yogen from Tor, ON CA stayed on June 12, 2005

"Very welcoming and attentive staff members - made you feel "at home". For a stop in Brockville, it is a great value stay. With young kids, we loved the "hotel" concept were you parked at your door to your room. Thanks."

Recommends the hotel to others? Yes

Tracy from Marmore, ON CA stayed on May 29, 2005

"My only complaint was with the complimentary breakfast on our first morning. We were not told that we needed a reservation for breakfasts, so when we arrived and were told that there were no available seats we were not impressed. We weren't offered any other option until WE suggested it, and finally the "downstairs room" was opened for us and two other parties who were also complaining. Knowing this, we went ahead and made a reservation for the following morning and had no problems. Reservations that FILL the restaurant should not be allowed if they are going to take tables away from paying guests!!!!!"

Recommends the hotel to others? Yes

Lynn from Oakville, ON CA stayed on November 09, 2004

"The hotel has been refurbished since I was last there. The rooms are well-appointed and a full breakfast is included in the price. Staff were very friendly and helpful"

Recommends the hotel to others? Yes

Anonymous guest from London, ON CA stayed on September 03, 2004

"Genererally a very nice stay. Only minor aggrevation was restaurant, which I understand is run independently of the hotel. Service on Friday was extremely slow and when speaking to management about this, we were made to believe that somehow it was our fault for not advising the restaurant we were coming. It was our understanding that this was not our job as the Best Western promoted this breakfast as part of their offering. After come conversation plans were made to accommodate us the next morning which ran much smoother."

Recommends the hotel to others? Yes

Rob from Ottawa, ON CA stayed on July 04, 2004

"The staff was tremendous and truly worked to ensure an enjoyable stay."

Recommends the hotel to others? Yes

Anonymous guest from London, ON CA stayed on November 02, 2003

"Rooms were clean. Breakfast included was terrible. Portions way too small...had to order another breakfast afterwards. Should let guests know ahead of time that portions are way too small, gives guests the opotion."

Recommends the hotel to others? Unknown